A Division of Diesel Laptops
Marine Diagnostic Tools is a division of Diesel Laptops. Founded in 2014, Diesel Laptops provides specialized diesel diagnostic equipment for the commercial truck, construction, automobile, agriculture, and off-highway markets. Diesel Laptops is the industry leader in diesel diagnostic tools and repair information. They pride themselves in being the diesel diagnostic experts and providing customers with world class customer service.
Everything Diesel Laptops offers on land, Marine Diagnostic Tools will offer on water. All the perks of being a Diesel Laptops customer will be extended to Marine Diagnostic Tools customers.
Benefits inherited from Diesel Laptops
✔ USA Based Technical Support
Of all the extra features and services we offer, this is the most important one for both us and the customer. We pride ourselves on having a full staffed room of technical support experts at our company headquarters here in South Carolina. Our technical support staff is comprised of both computer experts and ex-diesel technicians. We not only understand the software side of the equation, but we can help your company with solutions to repair the truck or equipment you are working on. Our technical support is open extended hours (Until 9 pm EST on Monday through Friday), but also Saturday as well. We have representatives that can speak English, Spanish, and Portuguese. We offer remote assistance via phone, live chat, email, and many other options. You can learn more about our Support Team at support.diesellaptops.com.
✔ 30 Day Money Back Guarantee
Most of our kits include a 30-day Money Back Guarantee. What this means, is that if you are unhappy with your purchase, you have 30-days to return the kit for a full refund. This guarantee covers our most popular kits such as ones made by TEXA or our Cojali. What is not included is software kits that include OEM software. These programs have a 12-month license, and that licenses starts counting down the minute we install it. In those situations, we take them on case-by-case basis and work with you the best we can. Often, we can offer full trade-in value if the client wants to move to another product.
✔ Red Carpet Treatment
With all our kits, we understand that no matter how hard we try, we do sell laptops and computer software at the end of the day. They are not infallible, and eventually something goes wrong. Windows crashes, hardware stops working, Bluetooth act up, or a million other things. As part of our commitment to customers, if a replacement part or laptop needs to be sent to you, we ship it via Next Day Air. We also include a free return label to get the failed item back. We know you use these tools every day, and that they are needed. Our commitment is to get you back up and running as quickly as possible.
No tool is complete without training. At Diesel Laptops we offer you training in a variety of formats. Your laptop will come with a set of training videos on the desktop, and we offer a full line of training on our YouTube channel. We also offer weekly live training classes over the Internet, one-on-one training, live on-site training (for larger clients), and live in-classroom classes at our corporate headquarter in Gilbert, SC.