Expanded Support Packages Now Available
Diesel Laptops has long offered the best technical support in the heavy truck and off-highway market. That same great technical support is now being extended to cover Jaltest and TEXA marine dealer level kits here at Marine Diagnostic Tools.
Keep in mind that your kit has a lifetime license, which means you receive updates, support, and warranty coverage for the first year only. After the first year your Jaltest or TEXA tool will still function, but you are no longer eligible for updates, support, or warranty claims.
Level 1 (Basic Support)
These packages include the following:
- Twelve months of software updates.
- Basic support for connection and software related issues.
Level 2 (Standard Support)
These packages include the following:- Twelve months of software updates.
- Advanced diagnostic support from our IT Professionals and Service Technicians for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a marine engine properly.
- Advanced PC support which covers virus removal, Windows related issues, and other PC related problems.
- FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts.)
Level 3 (Premium Support)
These packages include the following:- Twelve Months of software updates.
- Advanced diagnostic support from our IT Professionals and Service Technicians for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a marine engine properly.
- Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
- FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts)
- FREE Replacement Laptop every 3 years
- 100% Warranty Coverage on your laptop and marine link interface hardware. This does not cover abuse/damage, only failure in workmanship or defects.
Questions?
For any questions regarding support packages for any Marine Diagnostic Tools Complete Kits, please call 866-551-6531 and one of our sales representatives will be happy to assist you.
Josh Vassallo
Josh Vassallo is the Webmaster and Creative Director at Diesel Laptops. He has a passion for web and UX design and loves all things tech. Slowly but surely he's getting the hang of the Diesel Diagnostic world.
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